Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may be eligible for a return and refund under the conditions outlined below.
Returns
-
You may request a return within 12 days of receiving your order.
-
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition.
-
The item must be returned in its original packaging.
-
-
Customers are responsible for all return shipping costs.
-
We do not provide prepaid return labels.
How to Return an Item
-
Please contact us first at hello@muhgmi.com within 12 days of receiving your order.
-
Once your return request is approved, you will receive instructions on how and where to send your item.
-
Items sent back without first contacting us may not be accepted.
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed back to your original payment method.
-
Refunds will be completed within 14 days of receiving the returned item.
-
Shipping costs are non-refundable.
Important Notes
-
Items returned after the 12-day return window will not be eligible for a refund.
-
We are not responsible for lost or damaged return shipments. We recommend using a trackable shipping service.
If you have any questions regarding returns or refunds, please contact us at
📧 hello@muhgmi.com